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Refund Policy

Last updated: September 2026

14-day money-back guarantee — monthly plans

If you’re not happy with your monthly subscription for any reason within 14 days of purchase, email us and we’ll refund you in full — no questions asked, as long as you haven’t already used a large part of the transcriptions it came with. If you have used some, we’ll refund the unused portion. Existing annual subscribers keep the same 14-day guarantee on their renewal.

Weeklyis not eligible, and the reason is plain: it bills every 7 days, so a 14-day money-back guarantee would refund two billing periods you had already used in full. Instead, cancel any time before it renews and you won’t be charged again — you keep Pro access until the end of the week you already paid for. This doesn’t affect your statutory rights.

How to request a refund

Email support@transcribevideo.ai within 14 days of your payment with the subject line “Refund request”. Include the email address associated with your account. We will process the refund within 3–5 business days and you will receive a confirmation from Stripe.

What qualifies

  • Any new monthly subscription within 14 days of the initial charge, where most of the period’s transcriptions are still unused.
  • Monthly renewal charges if you contact us within 14 days of the renewal date and have not used the service during that renewal period.
  • An unused credit pack, within 14 days of purchase. Packs never expire, so there is no rush — but once the transcriptions have been used we cannot refund them, because each one has already been paid for on our side.

What does not qualify

  • Requests made more than 14 days after the original charge.
  • Any Weekly charge, first or renewal — a 14-day guarantee cannot sit on top of a 7-day billing period without refunding two already-used weeks. Cancel before the week renews instead and you will not be charged again. If you were charged in error, or Pro did not work for you at all, email us anyway and we will look at it.
  • Accounts where most of the period’s transcriptions were already used during the refund window — every transcription costs us money the moment it runs, so we refund what is unused rather than what was consumed.
  • Credit packs where the transcriptions have already been used.
  • Partial-period refunds after the 14-day window has passed.

Free plan

The free tier is free — there is nothing to refund. If you are having trouble with free transcriptions, contact support@transcribevideo.ai and we will help.

Cancellation

You can cancel your subscription at any time from your account dashboard. Cancellation stops future charges immediately. You retain Pro access until the end of the current billing period. Cancellation alone does not trigger a refund — please email us if you also want a refund within the 14-day window.

Your statutory rights

This guarantee is offered on top of the law, not instead of it. It does not reduce or replace any refund, cancellation or withdrawal right you have under the consumer law that applies to you — including, for consumers in the EU and the UK, the statutory right of withdrawal on distance contracts. Where your statutory rights give you more than this policy does, your statutory rights win.

Questions

Anything not covered above — email support@transcribevideo.ai.